Support - Password Reset
You can reset your own password, even if it is expired using our self-service password reset website.

Password Reset Website

Click here to reset your password now.

Web Site

Self-Service Password Reset Website


Send password reset requests or any other support need to:

Support is available 24x7 including weekends and holidays. If you are having a problem, don't wait to ask for assistance; the problem will not improve with age.

Handy Information

Remember to include the BCT-LLC\ domain prefix with your user name, since this Microsoft website uses Windows authentication. See the screenshot below.

You can use this website even if your password is expired, as long as you know your old password.

You can use this webpage only one time every 24 hours.

Passwords automatically expire every 12 months. You may not receive advance notifications, so keep track of your password expirations by setting a calendar reminder. For example if your password was changed on March 15, you know it will expire on March 15 of the following year.

Locked Accounts

Locked accounts automatically unlock after waiting 15 minutes.

Password Standards

New passwords:

  • must be at least 8 characters;
  • must contain at least three of the following: uppercase, lowercase, numbers, or special characters;
  • can include dictionary words;
  • cannot reuse an old password;
  • cannot contain your name;
  • cannot be reset twice in any 24 hour period;
  • can be written down or stored in a private system, but not on Google or other public system;

Passwords are good for one year.

Never share your password with anyone else. We will never ask you for your password; we can reset it if necessary to assist you.

Password Expiration Notifications

We use an automated system to notify you before your password is due to expire. These messages have the same reset information as on this web page. These messages may go to your Junk mail, so look for them.

Beware of fake system account messages. None of our communications will come from anonymous system accounts, only from named individuals you can recognize or verify. None of our systems use your email address as a login or are linked to Microsoft cloud services.

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