Contact us any time you need assistance with any issue. Support is available 24x7 including weekends and holidays. Please do not wait until the next business day.
The only problems we can help you with are the ones you tell us about. Problems will not fix themselves, and will often get worse if you ignore them. If you don't say anything we don't have any way to know about them.
When you contact us, please be sure to identify yourself and provide us with contact information including an email address and phone number so we have a way to contact you.
Please be as specific as you can about the problem you are having, since this makes it easier for us to focus our support on what you need. Statements like "Can't connect." are too vague. Tell us which server you are trying to connect to and the specific problem you are seeing including error messages if applicable.
Send support requests or any other support need to:
Please do not copy anyone else on IT support requests, or send requests to multiple people. This only creates unnecessary message traffic and often results in multiple conflicting responses.
Most support requests are for password resets.
Note that you can reset your own password, even if it is expired, as long as you know your old password.
If you accidentially lock your account by entering a bad password too many times, note that it will automatically unlock after waiting 15 minutes.